Reservations: Bookings are taken on a first come first served basis. Unless specifically requested, individual rooms may not be reserved; rather a room type (e.g. a double room) may be booked, but we reserve the right to alter which room that may be. We also reserve the right to decline any booking requests. For the comfort of others, boisterous and rowdy behaviour will not be tolerated and if necessary, disruptive guests will be asked to leave.
Smoking: We are a strictly Non-Smoking establishment throughout. Should any guest be found to be smoking within the building (including ‘hanging out’ the windows), they will be charged a £50.00 cleaning fee and in appropriate circumstances, reported to the police. The costs will be taken from the credit/debit card used to secure the booking or pay for the stay.
Deposits: To secure and confirm a reservation, a deposit of £10.00 per person must be paid in advance by credit or debit card. Unfortunately we no longer accept cheques or postal orders. Please note that due to banking charges a 2% surcharge is applied to all credit card transactions. Deposits are non refundable and non transferrable.
Settlement of Accounts: Balances of accounts should be settled upon arrival; and in exceptional circumstances, no later than the day prior to departure. Please note that due to banking charges, a 2% surcharge is applied to all credit card transactions.
Check In/Check Out: Check in time is from 2 p.m. Should you be delayed on your journey and not be arriving at your intended time, we would ask you to telephone and advise us accordingly. Rooms must be vacated by 10 a.m. on the day of departure. Failure to do so will result in a charge of an extra night’s stay.
Please note that a valid credit card must be presented at check in. If an online booking has been made then this must be the card that was used for the booking.
Cancellation Policy: We require at least three clear days notice for cancellation. Our cancellation policy is based on normal legal practice within the UK, whereby proprietors of a hotel or guest house have the right in law to claim or be reimbursed for any loss resulting from cancellation or no show. This is only applied in the event that we are unable to re-let the relevant accommodation in the time available. In such circumstances, we make a charge of the overall costs concerned, whether contracted for verbally or in writing. The costs will be taken from the credit/debit card used to secure the booking or pay for the stay.
If you are concerned about cancellation you are advised to take out travel insurance.
Personal Possessions: The proprietors cannot be held liable for the loss of any guest’s property unless handed in for safe keeping.
Damages/Key Loss: Please take care with our accommodation. You are responsible and liable for any breakages or damages that are caused while you occupy the room including any accidents that may occur. If any damage is caused you are responsible up to the full cost of replacement or repair. The costs will be taken from the credit/debit card used to secure the booking or pay for the stay. This also applies to anything that goes missing from your room during your stay. One key lost will incur a £20.00 charge for replacement.
Fire Safety Equipment: It is a criminal offence to tamper with any fire safety equipment including smoke detectors and fire extinguishers. Unauthorised use can lead to prosecution. Anyone found to be doing so will be charged £100.00, reported to the police and asked to leave the premises immediately.
By making a reservation you are agreeing to abide by the Terms & Conditions of Chaplins Hotel